Frequently Asked Questions

About Hedy

What is Hedy?

Hedy is an AI-powered meeting assistant that provides real-time transcription, analysis, and personalized insights for your meetings, lectures, and conversations. It uses advanced natural language processing and machine learning to understand context and offer valuable suggestions and prompts.

What inspired the creation of Hedy?

Hedy was born from a desire to help people communicate more effectively and confidently. Recognizing that many struggle with active listening, articulating thoughts, and navigating complex conversations, we created an AI-powered tool to provide real-time support and guidance, empowering individuals to become better communicators and leaders.

How did Hedy get its name?

Hedy is named after Hedy Lamarr, the iconic Hollywood actress and inventor. Lamarr co-invented a frequency-hopping spread spectrum technology that laid the foundation for modern wireless communication. We chose this name to honor Lamarr's legacy and reflect our commitment to innovation, intelligence, and empowerment.

How does Hedy work?

Hedy listens to your conversations through your mobile device, transcribes the content in real-time, and analyzes the discussion to provide personalized insights and coaching prompts. These prompts are designed to help you excel in your interactions.

Features and Functionality

What are Hedy's main features?
  • Real-time transcription
  • Conversation analysis
  • Personalized insights and coaching
  • Customizable perspective filters
  • Meeting summaries/minutes and detailed study notes
  • Multi-lingual support for conversations/meetings and Hedy chat
  • Desktop browser interface to chat with Hedy (available at https://app.hedy.bot/)
Does Hedy support multiple languages?

Currently, Hedy supports the following languages for speech recognition during your conversations:

  • English
  • Spanish
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Chinese (Mandarin)
  • Dutch
  • Polish
  • Portuguese
  • Swedish
  • Vietnamese
  • Turkish
  • Russian
  • Malay
  • Indonesian
  • Norwegian
  • Ukrainian

You can also chat with Hedy and get conversation summaries in the following languages:

  • English
  • Bulgarian
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Greek
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Lithuanian
  • Malay
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Tagalog/Filipino
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
  • Chinese (Simplified)
  • Chinese (Traditional)
Can Hedy listen to conversations happening on the same device it's running on?

No, Hedy can only listen to external conversations, not those occurring on the same device where the app is running. Here's what you need to know:

  1. External Conversations: Hedy is designed to use your device's microphone to capture and analyze conversations happening in your physical environment or played through external speakers on another device.
  2. Device Limitations: Due to technical constraints, Hedy cannot directly access or analyze audio from other apps on the same device (like phone calls, video conferences, or media playback).
  3. Virtual Meetings: For virtual meetings or calls:
    • If you're using headphones: Hedy won't be able to hear the full conversation.
    • If you're using speakers: Place your device running Hedy near the speakers of the device hosting the virtual meeting.
  4. Best Practices:
    • For in-person meetings: Simply place the device running Hedy on the table or nearby.
    • For virtual meetings: Use a separate device for Hedy (e.g., your phone or tablet) and place it near the speakers of the device you're using for the meeting (e.g., your computer).

Remember, Hedy is most effective when it can clearly hear all participants in the conversation, so proper placement of your device is key for optimal performance.

What is Cloud Sync?

Cloud Sync allows you to access your Hedy session history and data across multiple devices. It synchronizes your sessions, making them available on both your mobile app and web browser interface. This allows you to interact with Hedy during video calls or while working on your desktop without needing to look at your mobile device.

You can enable Cloud Sync in the app settings. When you first install Hedy, you'll be prompted to opt-in to Cloud Sync. You can also change this setting later in your account preferences.

Can I use Hedy offline?

Hedy requires an internet connection for optimal performance, as it relies on cloud-based AI models. We're exploring options for offline functionality in future updates.

Why is the transcription slow on my device?

Transcription speed can vary depending on your device's processing power. Hedy uses on-device speech recognition to ensure your privacy, which can be resource-intensive. Here's what you need to know:

  1. Transcription Speed: Transcripts update at most every 5 seconds, and additional updates may occur up to every 30 seconds to revise transcripts.

Remember, regardless of the update frequency, Hedy continues to listen and analyze your entire conversation. The difference is only in how often you see the transcript refresh on your screen.

Where can I find my API key?

You can find your API key in your account settings in the Hedy app. You will need to create a new API key to get access to it, so be sure to store your API somewhere safe.

Privacy and Security

To learn more about Hedy's comprehensive approach to protecting your data and conversations, please visit our help documentation.

Usage and Accessibility

Can I use Hedy for both professional and personal conversations?

Absolutely! Hedy is versatile and suitable for various conversation types, including business meetings, lectures, interviews, sales calls, and personal discussions. Select the appropriate perspective filter based on your conversation's nature.

How accurate is Hedy's transcription and analysis?

Hedy uses state-of-the-art AI models trained on diverse datasets to provide highly accurate transcription and analysis. However, like any AI system, occasional errors may occur. We recommend reviewing important points for critical conversations.

Can I share Hedy insights with others?

Yes, you can easily share Hedy insights, prompts, and meeting summaries with others through the app's sharing feature. You have full control over what information you share and with whom.

Is my conversation history accessible?

Yes, your conversation history is accessible on your device. It is also available across devices if you've enabled Cloud Sync. You can review past conversations on both your mobile app and through the web interface.

Technical and Support

How do I provide feedback or report issues?

We value your input! Provide feedback, report issues, or suggest improvements directly through the app's feedback feature or by contacting our support team at support@hedy.bot.

Is Hedy AI biased?

We've taken great care to train Hedy's AI models on diverse and inclusive datasets to minimize bias. However, like any AI system, it may reflect certain societal biases present in training data. We're committed to continuously addressing and mitigating any biases that arise.

How can I cancel my subscription?

You can cancel your Hedy subscription through the App Store (iOS) or Google Play (Android). You can find instructions here:

App Store (iOS): https://support.apple.com/guide/iphone/view-or-cancel-subscriptions-iph4e3e7324f/18.0/ios/18.0

Google Play (Android): https://support.google.com/googleplay/workflow/9827184?sjid=13238310319798700488-NC

Have more questions? Contact us at support@hedy.bot or visit our website for additional information and resources.